Our performance

Your opinion matters/Friends and family test

We value all feedback. The feedback we receive helps us to ensure that we provide the best quality care for all our patients, and will give you the opportunity to have your say on the care you've received.

There are paper copies of the survey available whilst you are in hospital and posters on the ward areas with a link to the survey. Around day 7 post-natal, you will receive a text message with a link to our maternity survey - you can opt out of the SMS survey by completing the online form here.

The CQC uses stories from both satisfied and dissatisfied people to drive improvement in registered services. If you'd like to help, please visit www.cqc.org.uk/give-feedback-on-care

National maternity survey

Did you give birth in January or February 2025? Take part in the NHS maternity survey to help us understand what works well and what needs improvement. We would love to hear your feedback. Find out more: https://www.cqc.org.uk/news/tell-us-what-your-maternity-care-was-you-2024

We really value your feedback on our maternity services. Here's how we're doing.

2024 results

The 2024 maternity survey reports on the experiences of women aged 16 or over who gave birth in an NHS hospital in England in February 2024. You can find out more about the survey on the CQC website.

The results allow maternity services to compare trends over time, helping to focus attention on areas of good performance and on those areas where it could be improved.

The survey reviews five areas of the maternity service including antenatal care, your labour and birth of your baby, care in hospital after birth, feeding your baby and care at home after the birth.

UHS have performed

• Better than expected in 4 questions
• Somewhat better than expected in 2 questions
• About the same 50 questions
• Worse than expected 1 question

In comparison to our 2023 survey, we have performed significantly worse in 4 questions, however we are also pleased to be in the top 5 in the region for the following sections

• Labour and birth
• Staff caring for you
• Managing complaints

We are currently working with our Maternity and Neonatal Voices Partnership (MNVP) on a plan to address areas where we can improve our families experience.