Our performance
Your opinion matters / Friends and family test
We value all feedback, The feedback we receive helps us to ensure that we provide the best quality care for all our patients and will give you the opportunity to have your say on the care you've received.
There are paper copies of the survey available whilst you are in hospital and posters on the ward areas with a link to the survey. Around day 7 post-natal, you will receive a text message with a link to our maternity survey, you can opt out of the SMS survey by completing the online form here.
CQC uses stories from both satisfied and dissatisfied people to drive improvement in registered services.
If you'd like to help, please visit www.cqc.org.uk/give-feedback-on-care
We really value your feedback on our maternity services. Here's how we're doing.
National maternity survey 2023 results
The 2023 maternity survey reports on the experiences of women aged 16 or over who gave birth in an NHS hospital in England in February 2023. It was published in February 2024 You can find out more about the survey on the CQC websiteexternal link.
The results allow maternity services to compare trends over time, helping to focus attention on areas of good performance and on those areas where it could be improved.
The survey reviews five areas of the maternity service including antenatal care, your labour and birth of your baby, care in hospital after birth, feeding your baby and care at home after the birth.
We are pleased to have performed.
- Much better than expected 2 questions.
- Better than expected 8 questions.
- About the same 43 questions.
- No questions were in the worse than expected range.
- Statistically significant increase in 6 questions
We are also pleased to be in the Top 5 in region for
- The start of your care during pregnancy
- Antenatal check ups
- Care During your pregnancy
- Your labour and birth
- Staff caring for you.
We are in the bottom 5 in the region for the section on Feeding your baby however we have made many improvements within this area since the collection of this result in February 2023. We are working towards achieving our UNICEF Baby Friendly initiative award and have increased our infant feeding team to provide a 7 day service.
From the survey results we have also been able to identify other areas where improvements can be made within our service and will be working with our Maternity Neonatal Voices Partnership to facilitate this.
In the news
Success for the Princess Anne Hospital in Newsweek's world ranking
The Princess Anne Hospital has been included in Newsweek's list of 129 top specialist care centres in the world. Find out more:
- Daily Echo: Princess Anne Hospital ranked among best for maternity care (2019)