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Video clinics with eClinic Manager

We use video clinics, sometimes called virtual consultations, to let patients attend prearranged appointments without having to come to the hospital.

We use a secure video-call service called eClinic Manager to deliver these virtual consultations.

Closer to the time of your appointment, you will receive a link via SMS (text message) and/or email (depending on which contact methods we have on record for you) to join the consultation.

You will need to join the consultation ten minutes before your appointment time.

To do so, click the link in the SMS (text message) or click on the button in the email that says Virtual Waiting Room.

Please read the terms and conditions and, if you are happy with these, accept them.

Please follow the steps on screen to check your equipment is set up correctly. You will be asked to allow access to your camera and microphone.

If there are any technical difficulties, we will contact you on the telephone number we already have on record for you. If you have changed any of your contact details since your last visit please let us know before your appointment.

When the doctor joins the call, they will appear on the screen and conduct the clinic.

When your virtual consultation is complete the doctor will close the connection. At this time, you may close your internet browser to disconnect from the video call.

A downloadable guide for patients with more details on using the system is available below:

Virtual consultation patient guide UHS
Size: 394KBType: pdf

Technical requirements

To use this service, you will need the following:

  • A webcam-enabled computer, smartphone or tablet with good-quality speakers, a microphone, and a web browser
  • An internet (wi-fi) or a phone data plan (for connections via mobile device)
  • A stable internet connection

If you need further help

If you require further assistance with access to video appointments then our Patient Support Hub can help - they are available weekdays between 10am and 4pm (please note this will not be available on bank holidays).

They can be contacted by freephone on 0800 484 0135 or by emailing patientsupporthub@uhs.nhs.uk.