Friends and family test (FFT)
To help us improve our services across the hospital, as well as to provide feedback to the wards and departments, we ask patients or their relatives to complete a friends and family test (FFT) survey.
Each FFT survey offers the chance for patients or their relatives to reflect on their experience in one of four areas:
- Outpatient services
- Inpatient services
- Emergency department
- Maternity services
The main question in an FFT survey is “How would you rate your experience of our service?”, which indicates to us the level of satisfaction for what we provide at UHS. Respondents can choose from five options, ranging from “Very good” to “Very poor”, with a sixth option of “Don’t know”. There is also an opportunity to leave a comment about why they have chosen this option.
You can find out more about the FFT surveys by visiting our ‘Collecting Feedback through Friends and Family Test (FFT)' page here.
Leaving feedback
If you have recently used one of our services at UHS, we would love to hear from you about your experience. Please choose from the list of options below to share your thoughts and feedback:
- Children’s A&E
- Children’s day surgery
- Children’s inpatient services
- Children’s outpatient services
- Day surgery
- Easy read FFT
- Emergency department
- Eye unit – day surgery
- Eye unit – outpatient services
- Inpatient services
- Outpatient services
Our latest results
Our data is reviewed every month, and the results graphic for November 2024 can be viewed below.
In October 2024, UHS received over 1,399 responses to our Friends and Family Test (FFT) Feedback Surveys. 93.06% of patients rated their overall experience of UHS as "Very Good" or "Good".